Role
Project Manager / Design Lead
Sector – Medical
Year – 2017
Challenge
Increase adherence by leveraging Multi-Dose Medicaiton Packaging in a patient friendly connected device.
Impact
System and Experience Design for first in market connected medication dispenser delivering organized pills directly to the patient. Achieved > 95% Medication Adherence With engaging reminders and simple dispensing, and > 75% Patient Engagement through health status questions by touch screen providing better visibility into adherence.
Engaging
- Enable continued sense of community
- Integrate into life with impact
- Address emotional needs
Edith has always been the neighborhood social hub. She is an active participant in her church and organizes bake sales.
She’s always liked walking the blocks and talking with everyone face to face, and her walls are covered with photos. She was recently diagnosed with Multiple Sclerosis and is unable to be as active as she once was, but doesn’t want to feel isolated.
She likes her landline but she has a cell phone that she keeps for emergencies. Her daughter bought her an iPad that she is feeling pretty comfortable using.
Drawing on the aesthetic semantic of a digital photo frame, and suggesting a central location and regular interaction to drive adherence lift
Regular interaction is promoted and drives additional value
Engaging
- Enable an active lifestyle
- Integrate into the day with minimal disruption
- Address other priorities
Jimmy is 78. He is an avid gardener, and refuses to sit down for more than five minutes at a time. He was diagnosed with prostate cancer and is afraid that his medication regimen will keep him tied to a pill box.
His mind’s sharp- he can still remember the exact number of beets he got last year- but lately his eyes get tired halfway through the day. He is happy using technology if it fits his life and isn’t hard to learn.
“I can’t have glasses. They just get in the way!”
A bedside device with a schedule focused user interface along with an accompanying smart wearable
.
Not tied to a device or a medication regime, the patient can live their life while being adherent
Invisible
- Enable a feeling of independence
- Integrate into the home with minimal disruption
- Address forgetfulness
Geoffrey is 76. He used to manage skyscraper construction projects- now he’s protective of his peace and quiet to help with his high blood pressure and atrial fibrillation.
His daughter Amy called him about an appointment this morning, and the ring of the phone jangled his nerves. “I know, I know, don’t you worry about me,” he told her, but he was secretly grateful for the reminder.
Geoff’s hands don’t work so well anymore due to his arthritis, and he can’t understand these tiny screens Amy’s kids are always playing with.
Focusing on Discretion, using the medication dispensing as the alert, and a deadfront display, The medication pouches themselves become the adherence lift drivers
Integrates seamlessly into the patient’s daily routine, and disappears when not needed
